Head of Debtors

Job Purpose:
To manage office administration duties and perform the complete debtors function. This includes tracking customer accounts, collecting outstanding debts, and resolving any queries related to debtor processing. The role ensures accurate and timely financial records while maintaining respectful communication with all internal and external stakeholders.

General Responsibilities:

• Report directly to the Finance Manager.
• Be familiar with and adhere to all company policies, staff rules, disciplinary codes, and employment details.
• Demonstrate professionalism, diplomacy, and respectful behavior in all interactions across departments.

Key Duties and Responsibilities:

• Handle customer queries on invoices/statements via phone and email.
• Manage and reconcile customer and cash accounts.
• Follow up on overdue payments and send notices.
• Ensure all journals are approved by the Finance Manager.
• Open and maintain new customer accounts with proper documentation and approval.
• Communicate daily with kiosks on payments and account updates.
• Allocate payments from bank statements.
• Track and invoice tank and workshop jobs.
• Update records on equipment, guarantees, and customer files.
• Prepare and process monthly rebates and additional invoices.
• Submit monthly fuel salary journal and reconcile shift float.
• Month end rebates.

Education & Experience:

• Grade 12 (Matric) is essential; a tertiary qualification in Finance, Accounting, or Business Administration is strongly preferred.
• Minimum of 3–5 years’ experience in debtors/accounts receivable, with at least 1–2 years in a supervisory or senior role.
• Proven experience in credit control, collections, and managing large customer accounts.

Key Competencies:

• Strong leadership and decision-making skills with the ability to manage a team or oversee related functions.
• High level of accuracy and attention to detail in financial record-keeping and reconciliations.
• Excellent problem-solving abilities and conflict resolution skills.
• Strong communication and interpersonal skills for managing customer and internal relationships.
• Ability to enforce credit policies while maintaining positive client relations.
• Skilled in using accounting systems and Microsoft Excel for reporting and data analysis.

Additional Requirements:

• Ability to work under pressure and meet tight deadlines.
• Professionalism, discretion, and a proactive attitude.
• Familiarity with internal controls and compliance practices in a financial environment.

Closing Date: 30 May 2025