German Customer Care Consultant – Remote

The primary purpose of this role is to deliver exceptional customer service and support in German, assisting clients with inquiries, bookings, and concerns. The position plays a vital role in enhancing the customer experience across the organization's services.

Key Responsibilities:

• Ensure the prompt and efficient handling of incoming calls, providing timely and effective solutions to customer inquiries and issues.

• Guarantee that all work consistently meets high-quality standards, including Error Ratio, and established procedures.

• Identify opportunities for continuous improvement in processes and procedures.

• Possess a comprehensive understanding of relevant markets.

• Handle flight reservation bookings, re-bookings, and re-routings efficiently and accurately, ensuring smooth changes to customer travel plans.

• Provide customers with direct sales options and process all transactions accurately.

• Deliver appropriate and relevant services to customers based on market and service requirements, adhering rigorously to all relevant processes, rules, and regulations, including data protection guidelines.

• Seek a complete understanding of client and customer requirements to provide accurate assistance.

Minimum Requirements:

• Grade 12 certificate and proficient computer literacy.

• Minimum of 1 year of customer service experience.

• C1 level proficiency in German (required).

• Fluent in both German and English.

• Namibian citizen, permanent resident, or domicile status.

• Conducive home office environment.

• Access to ground fiber internet with a minimum speed of 25 Mbps download and 10 Mbps upload.

• Willingness to work shifts in compliance with Namibian Labor Law.

Closing date: 14 September 2025