Team Leading Assistant

Our client is seeking a dedicated and dynamic Team Leader / Team Leading Assistant to join their growing team. This role is designed for a hands-on, people-oriented leader who motivates through example—not authority. The ideal candidate must have strong operational knowledge, and the ability to support and enhance all departments within the lodge. This position plays a key role in uplifting the teams, ensuring smooth operations, and maintaining the high standards of the company.

Key Responsibilities:

Leadership & Team Support

• Lead by example with a supportive, professional, and motivating leadership style.
• Foster a positive work environment built on respect, teamwork, and accountability.
• Assist department heads in daily operations, stepping in where needed.
• Mentor staff and help strengthen performance, communication, and service standards.
• Participate in staff training, onboarding, and skill development initiatives.

Operations & Coordination

• Ensure smooth daily operations across all departments (Service, Kitchen, Housekeeping, Wellness, Tours, Front Office, etc.).
• Support shift planning, rostering, and coordination between departments as required.
• Assist with guest service handling, problem solving, and maintaining service excellence.
• Monitor lodge SOPs and ensure that policies are followed consistently.

Stock Control & Procurement

• Manage stock control procedures including weekly/monthly stock takes.
• Oversee ordering processes, goods receiving, and follow-up on deliveries and shipments.
• Ensure correct stock rotation, storage standards, and cost control measures.
• Liaise with suppliers and maintain accurate stock and order records.

Administration & Reporting

• Maintain accurate operational records and assist with preparing daily/weekly reports.
• Use Excel to track stock levels, overtime, operational metrics, and departmental needs.
• Assist management with admin tasks, internal communication, and scheduling.
• Ensure smooth information flow between management and on-ground teams.

Experience:

• 4–5 years of management / supervisory experience in hospitality (lodge/hotel experience preferred).
• Proven background in operations, stock control, ordering, and supplier coordination.

Skills:

• Strong leadership and interpersonal skills — able to lead without dominating.
• Excellent communication and problem-solving abilities.
• Strong organizational skills and attention to detail.
• High level of computer literacy, especially Microsoft Excel, Outlook, and POS/stock systems.
• Ability to multitask, remain calm under pressure, and adapt to changing needs.

Character & Work Ethic:

• • Hands-on, proactive, and reliable.
  • Professional, ethical, and supportive with a natural ability to uplift people.
  • Respectful and collaborative, no ego, no hierarchy mindset.
  • Committed to maintaining a high standard of service and guest experience.

Additional Advantages (Not Required, but Beneficial):

• Experience with lodge operations or remote-location hospitality
• Knowledge of wellness/spa operations
• First aid training
• Valid driver’s license
• Knowledge of Namibian labor practices
• Ability to support events, functions, and special activities
• Passion for nature, wildlife, and guest interaction

Benefits offered:

• On-site accommodation
• All meals provided
• Internet
• Electricity and water included
• Uniform
• Peaceful and inspiring natural environment

Closing date: 4th December 2025