Branch Manager

Primary Purpose of the Role

The Branch Manager is responsible for overseeing branch operations, managing key client relationships, coordinating the workforce, driving business development, and ensuring efficient, compliant, and cost-effective service delivery. The role acts as the main link between the company, its clients, and the workforce, ensuring client satisfaction, operational excellence, and revenue growth.

Key Responsibilities

1. Client Relationship Management

• Build and maintain strong, long-term relationships with clients.
• Act as the primary point of contact for all client matters.
• Conduct regular client meetings and site visits to assess satisfaction.
• Address client concerns and resolve issues promptly.

1. Business Development & Sales

• Identify new business opportunities and grow the client base.
• Prepare quotations, negotiate contracts, and manage renewals.
• Identify opportunities to upsell or cross-sell services.
• Develop annual budgets and contribute to sales target planning.

1. Workforce Coordination

• Manage recruitment, placement, scheduling, and performance of temporary or contract workers.
• Ensure efficient workforce allocation that meets client needs.
• Oversee disciplinary actions, performance management, and training where needed.

1. Operations Management

• Oversee day-to-day branch operations to ensure efficient service delivery.
• Ensure adherence to labor laws, compliance standards, and company procedures.
• Plan and coordinate onboarding of new clients, including staffing, logistics, and contracts.
• Ensure wages, timesheets, and invoicing processes are accurate and timely.
• Monitor KPIs, operational efficiency, and cost control.

1. Administration, Payroll & Reporting

• Ensure accurate payroll processing for all branch workers.
• Maintain client and worker records, contracts, and compliance documents.
• Prepare regular reports on performance, revenue, operations, and client satisfaction.
• Use data to identify trends, service gaps, and improvement opportunities.

1. Financial & Strategic Planning

• Contribute to budgeting, forecasting, and profitability monitoring.
• Manage branch expenses, logistics, vehicles, and equipment.
• Ensure all client accounts remain within agreed gross profit margins.

1. Leadership & Staff Management

• Lead and motivate operational teams, ensuring high performance and engagement.
• Train internal teams on procedures, client requirements, and operational standards.
• Drive a positive work environment with strong communication and teamwork.

Minimum Qualifications

• Grade 12 (Required).
• Diploma or degree in Business Administration, HR, Management, or related field.
• Additional training in labor law, HR, compliance, customer service, or sales will be advantageous. 

Experience

• 5+ years of experience in branch management, client servicing, HR coordination, workforce management, or operations.
• Experience in labor hire/staffing industry is beneficial.

Skills & Competencies

• Strong communication and interpersonal skills.
• Client relationship building and customer service excellence.
• Negotiation and conflict-resolution abilities.
• Understanding of labor laws and compliance requirements.
• Ability to manage multiple priorities in a fast-paced environment.
• Analytical and reporting skills, with attention to detail.
• Leadership, team management, and workforce coordination.
• Strategic planning, business acumen, and problem-solving ability.

Closing date: 22 December 2025