Workshop Foreman

Our client is seeking for a Workshop Foreman  to proactively develop and manage the workshop business and operations in order to maximize customer and employee satisfaction, as well as business performance contributing to the profitable growth of company. The Workshop Foreman ensures that customers have great confidence in the workshop through the provision of excellent service by managing employees and customer relationships.

Key Responsibilities: Workshop management – Manage and plan the daily operations of the workshop, working with and acting on deviations. Leading and motivating the workshop and service staff and Services Salesman personnel.

• Set routines for planning and follow up meetings
• Carry out regular meetings
• Verify there is an efficient flow of authorized work in the workshop, ensuring quality and documentation
• Develop, implement and monitor standards and routines, maintaining a high standard of cleanliness and tidiness within the workshop
• Monitor the ongoing condition of workshop tools and equipment, arranging purchase, repair and calibration
• Monitor and handle deviations, initiate proper actions and escalations
• Promote and work with DOS to ensure uniform quality standards in all areas of the business
• Coordinate the Spare Parts activity to ensure parts availability, ensure service exchange and warranty parts procedures are adhered to
• Manage the workshop facilities
• Create working time schedules for work shifts

Workshop customer relations – Develop and manage customer relationships ensuring that customer needs are met and services are developed to meet the future needs of the customer.

• Build and maintain the right level of relationships with customer representatives.
• Monitor the processing of complaints and process major or complicated complaints
• Assist workshop personnel and customers regarding technical issues.
• Participate in meetings with Key customers when required

Workshop Service solution sales – Increase service solutions sales by developing, maintaining and communicating the services portfolio and solutions according to customer needs.

• Market and communicate company services solutions to existing and potential customers
• Coordinate and follow up of the Services Salesman activities if required by the reporting line
• Enable a team based approach ensuring open and effective communication within the workshop to achieve common business objectives
• Monitor the workshop’s pricing and discounts to ensure that they meet the established level
• Cooperate with other local and distributor departments to develop, maintain and communicate the services strategy, portfolio and solutions

Follow up workshop results – Develop the workshop business by following up budget, results, operational targets and taking measures in order, to achieve set targets.

• Manage and analyze the workshop’s running costs and expenditure budget
• Regularly follow up service business and financial results
• Set, monitor, maintain and follow up KPIs
• Work with and handle applicable licenses for the workshop operations, monitor possible developments
• Analyze current standards to identify and present opportunities for improvement of the workshop
• Proactively initiate improvement activities, ensuring conditions are in place to achieve workshop goals

General knowledge and skills:

• Business perspective - Using an understanding of business issues, processes and outcomes to enhance business performance
• Managing People - Managing others to ensure their work contributes to organizational goals. Developing individuals, building teams, resolving conflicts and applying workplace policies
• Managing Resources - Planning, allocating and mobilizing resources (human, physical, information and financial resources) to achieve organizational goals
• Products and Services - Maintains an up to date understanding of products and services necessary to perform duties and tasks. Understands company products and services value proposition connected to processes and business.
• SHE - Demonstrates understanding for importance of safety and health policies, procedures and regulations. Creates and safeguards a healthy, safe and sustainable work environment for all employees.

Personal Competencies:

• Communication
• Customer Focus
• Ensuring Accountability
• Inspiring Others
• Problem Solving
• Result orientated

Experience:

• Foreman experience 5 to 8 years
• High school education
• Qualified diesel technician
• Experience from dealership position or similar
• Supervisory experience
• Relevant work experience in automotive industry
• Heavy vehicle license

Closing date : 25 March 2026