Front of House Supervisor

• Lead and inspire the FOH team in daily service.
• Assign team sections to ensure complete floor coverage.
• Foster warm and professional interactions with guests.
• Address feedback and resolve issues with care and professionalism.
• Coordinate service timing with the kitchen.
• Monitor table turnover, POS utilization, and payments.
• Ensure hygiene, ambience, and service flow are maintained.
• Handle cash-ups, shift reports, and closing procedures.

Additional Duties:

• Train, mentor, and evaluate team members.
• Monitor stock levels, rotate beverages, and assess ordering needs.
• Support special promotions and events and create Happy Hour experiences.
• Conduct pre-service briefings and debriefs.

• Remain calm under pressure, even during busy service times.
• Present with confidence while maintaining a humble approach.
• Proficient in English (both written and spoken); knowledge of Afrikaans or local languages is an advantage.
• Have at least 2 years of experience in leadership roles (FOH supervisory).
• Knowledge of POS systems, cash handling, wine, and Italian-style service.
• Hands-on, detail-oriented, and respectful in tone and execution.
• Available on weekends and public holidays.