Key Accounts and Business Development Manager

The Key Accounts and Business Development Manager position provides input and support functions for client growth and retention programs. It requires a proven track record of a task- and goal-oriented individual who focuses on quality deliverables. As an integral part of a broader sales effort, this position is involved in the day-to-day running of the business, sharing objectives and solutions to streamline approaches and responses to new business opportunities with the Head of Sales & Marketing.

One of the main goals of this position is to ensure the company is abreast of all new business opportunities across the travel market landscape, including both local and global market opportunities, as well as appropriate exposure to options across various industries within Namibia.

The position involves monitoring stated annual targets and feeding the new business development pipeline with locally and globally identified opportunities relevant to the business.

A major focus will be on the generation and delivery of high-quality documentation and related material to be used in the pursuit of new business opportunities, retention of current clients, and the preparation and submission of all tender documents (including government and SOEs).

Key Responsibilities:

• The sourcing and acquisition of new business, working locally, within the region, and globally via company networks.
• The successful retention of existing clients, with client satisfaction being a top priority.
• Monitoring of tender databases and following through on requests for proposal submissions for all tenders.
• Delivery of high-quality responses to sales proposal requests and presentations.
• Successful conclusion and handover of confirmed new business agreements to the relevant teams for action. All agreements and presentations will be subject to approval by the Head of Sales & Marketing or the Managing Director prior to submission or presentation.
• Always act ethically and ensure that this principle forms the basis of your service delivery.
• Always promote the company in a positive manner.
• Understand your personal responsibilities and assist in providing a safe and healthy work environment.
• Maintain sober habits—no drinking or use of any narcotic substances during working hours, and do not come to work under the influence of alcohol or other substances.
• Be honest, accurate, and hard-working.
• Adhere to the Disciplinary Code of Conduct and any other company policies.
• Demonstrate professionalism at every opportunity.
• Be respectful and courteous.
• Always maintain confidentiality of company information; do not share information with unauthorized persons.

• Bachelor’s degree or diploma in Business Administration, Sales & Marketing, Tourism
  Management, or a related field.
• Minimum of 10 years of sales experience, with at least 6 years in a senior sales
  leadership role, preferably within the travel and tourism industry.
• Proven Value Selling and Coaching courses
• Proven track record of achieving new business opportunities’ targets and driving new
  business growth in a competitive market.

Key Skills:

• Solid international corporate travel knowledge.
• Excellent geographical knowledge.
• Customer service orientated.
• Detail orientated and quality driven.
• Professional and well spoken.
• Team player, energetic and target driven.
• Self-motivated – always aiming to deliver a high touch service.
• Be flexible, proactive and not reactive – take ownership of duties and responsibilities.
• Confident and able to handle difficult situations.
• Be courteous when dealing with colleagues, clients, suppliers and to uphold a good name in the market.
• Ability to work under extreme pressure while adhering to tight SLA agreements.

Closing Date: 21 April 2026