Outbound Customer Representative

Responsibilities
•Contact 110 successful customers, attempt 260 clients per day
•Maintain 85% QA score
•Maintain 7% -15+%-average Team
•Answer inquiries by clarifying and providing desired information
•Provide excellent customer service
•Apply innovative solutions to various types of concerns / complaints
•Maintain a professional attitude in challenging situation
•Identify customer queries, explore answers and alternative solutions, implement solutions and escalate unresolved queries
•Fulfil customer requests by clarifying information, completing transactions and forwarding requests, as may be required
•Troubleshoot and resolve customers’ problems with our product by determining the cause of the problem, then follow through with resolution
•Achieve and maintain proficiency with our escalation matrixes
•Maintain up-to-date database by reconfirming and updating customer details at every interaction (DBC)

Qualifications Essential: 
•A minimum of 25 points in grade 12,

• Professional communication skills, written and verbal
• Computer literate, numerical aptitude, and willingness to learn new skills
• Passionate about customers and service delivery
• Proficient in English (Proficient in any local language added advantage)
• Customer service orientated Tele sales skills added advantage.

Preference will be given to suitable candidates that are Multilingual in the following languages: Damara/ Nama , Rukwangali , Tswana &  Silozi .

Behavioral Competencies:
• Problem Solving
• Flexibility/Adaptability
• Target /Deadline driven
• Team Player

Closing date: 7-11-2025

Send CVs to: cv2@aps.com.na