Quality Assurance Officer

This hybrid role is based primarily in the Sales Department, focusing on quality assurance and compliance with ISO standards, while also providing support to HR/IR in areas such as employee relations, disciplinary processes, and employee engagement. The position ensures both operational excellence in sales and workplace harmony through effective best practices.

Key Responsibilities

Quality Control – Sales Department

• Monitor and review sales transactions, customer orders, and related documentation for compliance with internal quality standards and ISO requirements.
• Identify gaps in sales processes and recommend corrective measures to improve accuracy, service delivery, and customer satisfaction.
• Conduct routine quality checks on sales reports and customer feedback.
• Collaborate with the Sales Department to ensure adherence to organizational quality policies.
• Provide reports and analysis on sales quality trends to management for decision-making.

Industrial Relations / HR Support

• Conduct investigations into reported misconduct cases and draft charges.
• Initiate and represent the Employer in disciplinary hearings.
• Assist in policy enforcement, compliance monitoring, and employee training sessions.
• Maintain accurate records of disciplinary matters, training, and relevant activities.
• Support the HR/IR Manager in monitoring HR/IR trends and recommending improvements.

Requirements:

• Honours Degree in Business Management, Law and Employment and Labour Relations, Industrial Psychology, or equivalent (postgraduate qualifications/certificates an added advantage).
• At least 3 years of relevant experience in HR, Industrial Relations, or Quality Control/Assurance.
• Sound knowledge of the Labour Act No.11 of 2007 and Affirmative Action (Employment) Act No.29 of 1998.
• Substantial experience in initiating and managing disciplinary hearings.
• Familiarity with ISO Quality Management Systems and Sales/Customer Quality Control processes.
• Proficiency in MS Office (Word, Excel, PowerPoint).
• Knowledge of Organizational Development and/or Talent Management practices will be an added advantage.

Core Competencies:

• Strong interpersonal and conflict management skills.
• Attention to detail and accuracy.
• Ability to balance compliance, employee relations, and operational quality.
• Analytical thinking and problem-solving.
• Confidentiality and integrity in handling sensitive matters.