Receptionist x 3

Our Client are seeking a poised and professional Salon Receptionist to join our high-end team. You will be responsible for managing front-of-house operations with elegance and efficiency, ensuring every guest receives world-class service. The ideal candidate is a proactive problem-solver who can maintain a calm, welcoming atmosphere during peak hours.

Key Responsibilities

• Guest Hospitality: Greet every client warmly by name, offer premium refreshments, and escort them to their designated station.
• Expert Scheduling: Manage complex bookings and cancellations using salon management software to optimize stylists' calendars and minimize wait times.
• Inquiry Management: Professionally handle high-volume calls, emails, and social media inquiries, providing detailed information on specialized luxury treatments and pricing.
• Seamless Transactions: Process payments, manage gratuities, and issue receipts with total accuracy.
• Retail & Upselling: Confidently recommend premium retail products and upsell additional services or memberships to enhance the client's experience and salon revenue.
• Atmosphere Maintenance: Ensure the reception and waiting lounge remain immaculate, curated, and guest-ready always.
• Team Coordination: Act as a "radio tower" for team communication, alerting stylists to client arrivals and managing schedule shifts.
•  Promotional Support: Partner with the Marketing department to streamline salon promotions, utilizing Fresha’s centralized messaging tools and CRM capabilities to maintain consistent brand communication with our clientele.

• Experience: Minimum 2-4 years of experience in high-end reception, hospitality, or a luxury retail environment.
• Soft Skills: Exceptional verbal and written communication; ability to handle difficult situations with empathy and grace.
• Technical Proficiency: Proficiency with hands-on experience with POS and salon booking systems.
• Presentation: Polished, professional appearance consistent with a luxury brand image.
• Logistics: Ability to multitask in a fast-paced environment and maintain high attention to detail.

 Compensation: 

• Medical Aid

Closing Date: 05 May 2026